How tight should it be? It takes about a week to figure out what the tension should be for your injury. It should be snug at night and tight with heavier activities. For instance, if your weight bearing tolerance without the ww is only 30 lbs and you are performing a task which requires 60 lbs of force, the ww needs to be tight. When you are done with the task, you will need to adjust it to a lighter tension. The micro adjustment function of the ww is essential to ensure that you can tolerate it for up to 12 weeks.
How long does the WristWidget last? It is made to last for the entire length of your recovery which can be up to 4 months. It is designed to be used in the water and last a long time. The velcro is cut to a length to ensure that it lasts long. If for any reason it does not last for you, email me and I will replace it free of charge- no questions asked.
How do you wash the WristWidget? You can hand wash in cold water and hang to dry. You can tumble dry after squeezing- not twisting- the water out. It dries quickly. You can place in a sock or laundry bag and launder but ensure the velcro is not exposed or it will become tangled in the wash. Absolutely no high heat to the WristWidget.
Can I wear it in the water? Yes! It is made to provide continuous support- even in the water.
Can I continue athletic activities with the WW? In general, if your weight bearing tolerance is over 60 lbs., you are safe to perform heavier tasks with the WW without re-injury. Tasks which are risky are: end range rotation with weight and weight bearing: bicep curls with palm up and over 4 lbs of weight; pull ups with palms facing you; weight lifting over your current weight bearing tolerance etc. You can email me specific questions.
How do I know that the WristWidget will help me? Don't worry- you will know. Every person who has the TFCC injury, puts it on and KNOWS. If you put it on and it hurts- it is not for you. The WristWidget is only appropriate for those with pain with weight bearing and show an immediate change in weight bearing tolerance with it on. It is refundable if you do not find it immediately helpful.
What Lcode do I use to bill for the WristWidget? L3923 L3929
Warranty, Ordering and Delivery
Warranty The WristWidget has a 100% satisfaction guarantee warranty. If the WristWidget is not working for you or supplying relife, please let us know and we'll assist you promptly with a refund, return, or exchange. No questions asked.
What methods of payment do you accept? You can pay for your order by using the following; Mollie, PayPal, Visa, MasterCard, American Express or Discover.
How long will I have to wait to receive my order? We do our very very best to get your order out within 24hrs. A confirmation will be sent to you when your order is shipped. The shipping will be by normal mail: without track and trace. Delivery times depends on the country where you live. We are trying to make an accurate delivery time schedule. Often it is this: Belgium / Germany / France: 3-5 working days for delivery of your order. Other country's: mostly 5-9 working days for delivery of your order.
Is your site a safe and secure shopping site?
You can shop at www.wristwidget.eu on line with confidence. We have partnered with Shopify's secure payment system. The company adheres to strict industry standards for payment processing, including:
128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.
Industry leading encryption hardware and software methods and security protocols to protect customer information.
Compliance with the Payment Card Industry (PCI) Data Security Standard.
What is your returns policy? We stand by the performance and quality of the WristWidget 100%. If you are not totally satisfied with the results, please simply return your WristWidget of a full refund (not including shipping).
How do I return for a refund? Please send an email to firstname.lastname@example.org and we will email you the return form. After filling in you can send it together with the WristWidget to:
WristWidget Europe Tritonlaan 16 1562 ZP Krommenie The Netherlands
How to exchange or refund
Goods are returned to WristWidget at your own expense.
Take your parcel(s) to your nearest post office. Please note that when sending a return, the parcel is your responsibility until it reaches us; we strongly recommend that you send it with conformation. Always retain proof of postage.
Send the parcel to:
Tritonlaan 16 1562 ZP Krommenie The Netherlands
Call or email us if you need a replacement. We aim to process returns within 3 working days of receiving your return.
If you are returning your WristWidget for a refund, we will issue the credit within 3 working days of receiving them at our offices.
Is the WristWidget One-Size-Fits-MOST? Yes! There is 1% of the population that has an unusually small wrist. If you find the WristWidget will not stay in place, and is slipping over the Ulna bone because it's too big, PLEASE contact us right away and we will make sure you get a splint that fits. Eemail@example.com
How do I wash my WristWidget? The easiest and best way to wash your WristWidget is with a gentle soap or 1 part vinegar 2 parts water. Then air Dry!
Can I put my WristWidget in the washing machine? We DO NOT recommend putting your WristWidget in the washing machine. But if you must, put the machine on delicate, cold water, and place the WristWidget in a delicate garment bag.
General Product Information
What are WrsitWidget made of? Neoprene, a special cotton for the skin, and Velcro... That's it! Free of Latex and harsh adhesive chemicals.
Why do you want my email address? Primarily so that we can contact you if there is a problem; we find that most people respond faster this way. Occasionally we will contact you to let you know our latest news or special offer, however if this really bugs you then we can take you off the database. The quickest way to do this is to unsubscribe from the last/next email you receive from us. Go to the bottom of the e-mail, click through where directed and if you choose to unsubscribe you will be taken off our email database. Otherwise e-mail us at firstname.lastname@example.org and we will do it for you.
Please let us know if you do not want to receive out specials, newsletters, or offers. Spamming is not our cup of tea. Thank you!!
100% satisfaction guarantee. Our primary goal is to help as many people and heal as many wrists as possible. With TLC and personalized care for each case, we do our very best to keep up with all the email and questions. Wendy (the owner/ creator) is as caring as they come. If you need help with diagnosis she's an invaluable resource. Her email is email@example.com
How do I place a wholesale order? If you are interested in selling the WristWidget online or in your retail space, please fill out our wholesale information form and we will be in touch with you ASAP. Wholesale Order Form >
Is there a Minimum Order Quantity for the WristWidget? Yes, the MOQ for the WristWidget is 10 units.
Can I do net terms? No, net terms are not available.
Living outside the Netherlands and you have a VAT number: please email us at firstname.lastname@example.org and we can send you an invoice without VAT.